Customer Service

Kerry Cassill Online
192 Technology Drive, Suite D
Irvine, CA 92618
jackie@kerrycassill.com
store: 949.464.9220
online: 949.497.4422
wholesale: 949.497.4422

We use PayPal. PayPal excepts all of the major credit cards. You do not need to have a PayPal account to make a purchase. Simply proceed through our checkout where you will be transferred to PayPal. You have the option of paying with an existing PayPal account, setting up a new PayPal account or paying with a credit card. If proceeding without a PayPal account, PayPal will prompt you for some personal information. This is used only to validate your credit card and is not stored or used for any other purpose by us or by PayPal.

Orders being shipped to addresses within California are charged 8% sales tax. Orders being shipped to addresses outside of California are not charged sales tax.

Domestic:

We ship via UPS or USPS. Shipping rates are as follows:

Expedited Shipping:

Please contact us for any multiple shipping orders or rush orders at lala@kerrycassill.com or 949.464.9220.

Orders to Hawaii & Alaska:

We ship via USPS Priority to Hawaii & Alaska.

International Orders:

$ Amount of Order                                      U.S. Shipping Cost
$0    – 100.99                                                    $38.00
$101 – 300.99                                                  $42.00
$301 – 500.99                                                  $45.00
$501 – 700.99                                                  $50.00
$701 +                                                               $55.00

Customs Fees:

Customer is responsible for all international custom and duty fees. These are not included in the cost of shipping.

Gift Wrap:
Please email us after you place an order at lala@kerrycassill. No gift wrap for all discounted merchandise.

If we are out of stock on an item that you’ve ordered we will notify you via e-mail.

We will be happy to make an exchange or refund your credit card for any purchase with which you are not completely satisfied within 14 days of the ship date. The item(s) must be returned unworn and in perfect condition bearing the tags and/or any special packing materials. Please ship back securely packed, insured and with a request for signature for your own protection.

Sale items are non-refundable, only an exchange or online store credit will be issued.

Shipping and handling fees are non-refundable.

All returns can be mailed to:

Kerry Cassill Online
Attn: Jackie
192 Technology Drive, Suite D
Irvine, CA 92618
949.497.4422

You may cancel your order at any time before it is shipped by emailing us at jackie@kerrycassill.com. Please include your order number in the email and we’ll respond to confirm the cancellation. If your order has already left our warehouse please follow the return instructions. Shipping charges are non-refundable once your order has shipped.

We take your privacy seriously. We will never give or sell your name, mailing address, e-mail address, or phone number to a third party. Information collected for our mailing list is used only to inform you about sales, events, and special promotions. All Credit Card information is encrypted. Credit Card information is re-used only in the event of a refund or other price adjustment.

All our fabrics are hand block printed so there can be slight variations in the prints or colors. Actual prints and colors may look different from our photos. We think you’ll be pleasantly surprised – they are even better in real life!

Kerry Cassill apparel is sized 0.1.2.3.4.

0 is equivalent to size 2 or XS

1 is equivalent to size 4 or S

2 is equivalent to size 6 or M

3 is equivalent to size 8 or L

4 is equivalent to size 10/12 or XL

Our products our hand block printed made in India. We visit all factories we use to ensure that they are high quality and adhere to high ethical standards.

Q. Do you sell yardage?

Yes. It’s 45″ wide, table linen weight. The price is $48.00 per yard.
Q. How do I care for my luxury weight KC textiles?

Apparel & Home:
We recommend washing in cold water on delicate setting, dry on a low heat setting or hang to dry.